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5.0 on Clutch OpenAI Select Partner

AI Engineering Services

AI Chatbot Development Company in India

A good AI chatbot answers customer questions accurately, any time of day, and knows when to pass the conversation to a person. We build chatbots for your website, WhatsApp and internal teams that answer from your own content and connect to the systems behind them.

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What
AI Chatbot Development Company in India, run by Creuto.
Where
Headquartered in Bhubaneswar, Odisha, India, working with clients across India and in the US, UK, Australia and Vietnam.
Recognition
Ranked #1 software development company in Odisha on GoodFirms (October 2026), OpenAI Select Partner, 5.0 on Clutch from 16 verified reviews.
Who leads it
Founder and CEO Nihar Ranjan Rout: 8+ years in product, 50+ products shipped.
How it starts
A free 30-minute call, a written proposal within 24 hours, a PRD, then a first working version in about 4 weeks.

What our AI chatbot development services cover

  • Website chatbots

    Answers about your products, services and policies, right on your site.

  • WhatsApp chatbots

    Customer conversations on WhatsApp through the WhatsApp Business API.

  • Customer support bots

    Order status, returns and common questions handled, with a handover to your team.

  • Lead capture and qualification

    Visitors asked the right questions and passed to sales with the details filled in.

  • Internal helpdesk bots

    Staff questions about HR, IT and policies answered from your documents.

Key features we build into AI chatbot development projects

  • Answers from your content

    Website pages, FAQs, PDFs and policies used as the source of truth.

  • WhatsApp Business API

    Official WhatsApp integration with templates and opt-in rules.

  • Handover to people

    Conversations passed to your team with full history when needed.

  • Lead capture to CRM

    Names, needs and contact details sent straight to your CRM or HubSpot.

  • Order and booking lookups

    Live answers from your order, booking or ticket system.

  • Conversation reports

    What customers ask, what the bot answers and where it hands over.

How we approach AI Chatbot Development

We start from your real conversations: the questions customers ask, the ones your team dreads and the moments a person must step in. The chatbot answers from your own content, follows fixed rules for payments, refunds and personal data, and hands over with the full conversation when it should. Before launch we test it against real questions, including ones it must refuse.

When this is a good fit

A good fit when

  • Your team answers the same customer questions every day.
  • Enquiries arrive outside working hours and go cold by morning.
  • You want customers on WhatsApp to get quick, accurate replies.

Why choose Creuto for AI chatbot development

  • Founder-led from day one

    You speak with Nihar Ranjan Rout, who scopes and leads your AI chatbot development project, not a sales team.

  • A written plan before code

    A proposal within 24 hours of the first call, then a PRD that fixes scope, priorities and milestones.

  • Working software early

    A first working version in about 4 weeks, then improvements in milestones you can see and test.

  • Recognised by clients

    Ranked #1 software development company in Odisha on GoodFirms, OpenAI Select Partner, 5.0 on Clutch from 16 verified reviews.

How an engagement works

  1. 01

    Scope

    A free strategy call, then a clear proposal with scope and priorities.

  2. 02

    Plan

    A PRD and, where useful, a clickable prototype before building starts.

  3. 03

    Build

    An in-house team builds in stages, with demos along the way.

  4. 04

    Launch and improve

    Release, then keep improving with the people who built it.

Technology we use for AI chatbot development

  • OpenAI
  • Node.js
  • Python
  • PostgreSQL
  • Redis
  • React

See the full technology stack

Products we have built

How we keep quality and security high

  • Code review on every change

    A second engineer reviews code before it is merged.

  • Testing before each release

    Key flows tested on real devices and browsers, with automated checks where they pay off.

  • Security basics built in

    Access control, encrypted connections and secrets kept out of code from the first sprint.

  • Staged releases

    Changes go to a staging environment for your review before they reach users.

  • Documentation

    Setup notes and decisions written down, so your team or any future team can maintain the product.

  • Support after launch

    A 60-day warranty after launch, then an agreed plan for maintenance and new work.

More in AI Engineering Services

Industries we build this for

Questions about AI Chatbot Development

Are you an AI chatbot development company in India?

Yes. Creuto is a founder-led software, mobile app and AI development company in India, headquartered in Bhubaneswar. We provide AI chatbot development services for startups and businesses across India and abroad, and you work with Nihar Ranjan Rout directly, starting with a free 30-minute call.

How is an AI chatbot different from a rule-based chatbot?

A rule-based chatbot follows fixed menus and breaks when people ask in their own words. An AI chatbot understands free text, answers from your content and can still follow rules for sensitive steps.

Can the chatbot answer in Hindi or other Indian languages?

Yes. We configure and test the chatbot in the languages your customers use, such as English, Hindi and Odia.

Can the chatbot hand over to a person?

Yes. When a question is outside its scope or the customer asks for a person, the chatbot passes the conversation, with its history, to your team.

How much do AI chatbot development services cost?

It depends on scope, platforms and integrations. Use the free app timeline calculator to see how long it takes, or book a call and get a written proposal within 24 hours.

How long does it take to build an AI chatbot?

A website or WhatsApp chatbot for one set of content can be live in a few weeks. Chatbots that connect to orders, bookings or several systems take longer, and the written proposal sets out the plan.

Will the chatbot make up answers?

We reduce this by answering only from your content, showing sources where useful and routing uncertain questions to your team. Our guide on reducing AI hallucinations explains the approach.

Can it work on both our website and WhatsApp?

Yes. One chatbot can serve your website and WhatsApp, sharing the same knowledge and handover rules.

Do you sign an NDA before we share our idea?

Yes. We sign an NDA before discovery, so you can share your idea, data and plans openly.

What happens after the AI chatbot development project launches?

There is a 60-day warranty after launch for fixes. After that we agree a support plan covering updates, monitoring and new features.

Do you work with clients outside India?

Yes. We work with clients across India and in the US, UK, Australia and Vietnam, with calls planned around your working day.

Guides on this topic

Who you’ll work with: Nihar Ranjan RoutFounder & CEO of Creuto. 8+ years in product, 50+ products shipped. Read the story

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